Refund & Returns Policy

Refund and Returns Policy

Last Updated: 1 July 2026

Thank you for shopping at @B. We want you to be completely satisfied with your new lighting fixtures. If you are not entirely happy with your purchase, we are here to help.

Our policy is fully compliant with the South African Consumer Protection Act (CPA).

  1. The 7-Day “Change of Mind” Return

If you change your mind about a product, you have 7 days from the date of delivery to return it for a refund or store credit, subject to the following conditions:

  • The product must be completely unused, undamaged, and in its original, unaltered packaging.
  • All parts, brackets, bulbs, and instruction manuals must be included.
  • Courier Fees: You are responsible for the courier costs of returning the item to us. Alternatively, we can arrange collection and deduct the courier fee from your refund.
  1. Defective or Damaged Products

We take great care in packaging our lighting products, but if an item arrives damaged or develops a manufacturing fault, please let us know immediately.

  • Reporting Window: If an item arrives broken or damaged during transit, you must notify us within 48 hours of delivery.
  • Warranty Period: In line with the CPA, if a product is defective, you can return it within 6 months of delivery for a repair, replacement, or full refund.
  • Courier Fees: We will cover all courier costs for collecting and replacing verified defective or transit-damaged items.
  1. Important: Electrical Installation Requirement

Because electrical goods carry specific safety risks, the following rule applies to all returns:

  • Certified Electrician Required: All electrical lighting fixtures must be installed by a legally certified, registered electrician.
  • Proof of Installation: If you claim a product is defective after installation, we reserve the right to request a valid Electrical Certificate of Compliance (COC) or proof of professional installation before approving a refund or replacement.
  • Exclusion: We cannot refund or replace items that have been damaged due to incorrect DIY installation, power surges, or alteration.
  1. Non-Returnable Items

We cannot accept returns or offer refunds on:

  • Custom-made, modified, or bespoke lighting fixtures.
  • Light bulbs (unless dead on arrival and reported within 48 hours).
  • Items bought on clearance or “As-Is” sales.
  1. How to Log a Return

To start a return, please follow these steps:

  1. Send an email to info@atbee.co.za with your order number.
  2. Include clear photos of the product (and the packaging if it arrived damaged).
  3. Specify whether you are requesting a refund, repair, or replacement.
  4. Our team will review your request within 2 business days and provide instructions or dispatch a courier.
  5. Refunds Process

Once we receive and inspect your returned item at our warehouse, we will notify you of the status.

  • Approved refunds will be processed via PayFast back to your original payment method (credit card or instant EFT).
  • Refunds can take between 3 to 7 business days to reflect in your account, depending on bank processing times.
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